Refund policy

At Parlor Games, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and refund policy before placing an order.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.

  • Products must be returned with their original packaging.

  • Proof of purchase or order confirmation must be provided.

  • Items must be eligible for return under applicable product and hygiene requirements.

Certain products may not be eligible for return due to their nature or applicable health and safety requirements.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been used or damaged after delivery.

  • Products marked as final sale.

  • Items missing original packaging or essential components.

  • Products that cannot be returned for hygiene or safety reasons, where permitted by applicable law.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: shshorokali@gmail.com

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Relevant photos if your item arrived damaged or incorrect.

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without contacting us first.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider and financial institution.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include your order number and clear photos of the item so our team can review the issue and assist you with an appropriate solution.

6. Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchange requests are subject to product availability and eligibility.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Parlor Games
Email: shshorokali@gmail.com